Lux Archive – Frequently Asked Questions (FAQ)

 

General

Q: What is Lux Archive?
A: Lux Archive is a contemporary clothing brand focused on providing one of kind pieces to the fashion forward, timeless silhouettes, and promoting sustainability by hand sourcing authentic vintage items.

Q: Where are you located?
A: We are based in Atlanta, GA, USA.

Orders & Shipping

Q: When will my order ship?
A: Orders typically ship within 1-3 business days. You will receive a confirmation email with tracking once your order is dispatched.

Q: Do you ship internationally?
A: Unfortunately, we do not offer worldwide shipping at this time, however, it is coming soon.

Q: Can I change or cancel my order?
A: If your order has not yet shipped, we may be able to make changes. Contact our support team as soon as possible.

Returns & Exchanges

Q: What is your return policy?
A: 1of1 items are final sale. For boutique items, we accept returns within 14 days of delivery for unworn, unwashed items with tags still attached.

Contact

Q: How can I reach customer support?
A: You can reach us via email at support@luxarchive.com